As a British brand, our prices are displayed including VAT at the current rate. At checkout, tax is recalculated and if your billing address is within the EU, USA or Canada tax is removed.
Orders placed to be dispatched to the EU will be subject to duty charges applicable in your European country at the point of delivery.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.
If an item is missing, please contact our Customer Service team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Service team with:
We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.
We want to sort out any issues with incorrect items straight away. Please contact our Customer Service team with your order number and the incorrect item’s name and product number.
We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.
We’re really quick at packing up your order which means that we are unable to make any changes to it once you have placed it. This includes changing the delivery option, address or payment method so pleasure ensure that all are correct when you place your order with us. Once your order is confirmed, it is then your sole responsibility. Any changes to your order will then fall under our refund or exchange policy. Please refer to this for further details.
If you experience any difficulties logging into your account or placing an order please contact our customer services team
Your parcel will be delivered by DHL. Your Garrisons Tailors packaged item will arrived inside unbranded protective packaging
Delivery times are subject to stock availability, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside our control
Orders placed before 12 noon will processed and shipped for next day delivery by our DHL couriers
Orders placed after 12 noon will be processed and shipped the next day
Orders placed after 12 noon on Fridays will not be dispatched until the following Monday.
Bespoke orders will be processed and shipped 7 days after processing due to the specialist tailoring requirements involved.
Orders outside of the UK will required 7-10 days for EU deliveries and up to 14 days for US deliveries.
Yes. A signature is required on ALL deliveries, so please ensure that you provide an address where someone will be able to sign for your goods. We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you
Garrison Tailors will offer a refund or exchange (if stock is available) on any unworn/unused goods (faulty or otherwise) within 21 days of dispatch. You must return the goods to us in or with their original packaging. Please ensure that you fill out your returns note and enclose it in the package with your items. Returns cannot be processed without this note. If you have lost your returns note please contact our customer care team to request a new one
Bespoke items cannot be returned unless they are faulty
Refunds must be made through the website, following the returns procedure documented on the returns paperwork supplied inside your original order.
You will need to call our Customer Service team to request a Returns Number.
If the items you return to us are not faulty you will bear the cost of returning the items. If the items you return are faulty then we will bear the cost and of their return (please note, this does not affect your statutory rights) If you require an exchange on a faulty item, then provided we have stock available we will provide a replacement, and you will not be charged again for delivery of the replacement item
We always aim to honour an exchange. If the item you require is out of stock we will contact you and give you a choice of an alternative product or a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take an additional payment. Once the exchange is completed we will then cover the cost of shipping the new item along with documentation to your original delivery address.
Yes, following the above steps. However for non-EU customer returns we ask that all postage labels are marked “RETURNED GOODS” with a set value of £0. This process eliminates any customs or border tax. If these steps are not adhered to, and charges result, responsibility of payment lies with the customer.
The return of items from a non-EU country rests solely with the customer. As does the relevant tracking of returned goods to the address provided by our customer care team. We cannot process a refund or exchange before we have received the item(s), free of tax or import charges and in a suitable condition for re-sale.
The processing of returned items can take up to 7 working days once it is returned to the Warehouse so please allow for this when returning an item
If a refund is required, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).
Bespoke items are charged at a rate of £10 per garment
Bespoke items are professionally tailored to your specified measurements, this service requires an additional 14 days of processing time. Due to the specific requirements of this service we are unable to offer a refund or exchange on these items
Detailed sizing charts can be found on the item descriptions
All items of the suits (The jackets, trousers and waistcoat) are 100% wool and therefore must be dry cleaned only. They must not be tumble dried
The Henley shirts can sometimes become wrinkled during postage. Once removed from the packaging they can be ironed on a low temperature to remove these wrinkles
The Henley shirts must be washed inside-out, with similar colours at 30 degrees and must be dried flat. They must not be tumble dried
The caps are 100% wool and therefore must be dry cleaned only. They must not be tumble dried
The scarves and pocket squares are 100% silk and therefore must be dry cleaned only. They must not be tumble dried
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